BN
Brenden N

1 reviews | Active since Dec 2017

11 Dec 2017, 13:55

ADSL down for over a week

It’s been a week and no progress on my fault, ref 317BNK041217, Every time I call they say it is at Service centre, no technician has called me too date from Mon 4 Dec to Mon 11 Dec, this is poor service from Telkom

0
Replies (2)
Telkom
Telkom's reply25 Dec 2017, 09:32
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply29 Dec 2017, 09:56
Official

Good morning

Sorry for the delay your fault was escalated to your local dispatch analyst, ID : 132964 was created for team to expedite the delay is being caused by the workload in the area , as soon as the team has an update it will be communicated.

Regards

Jawaad

HeloPeter Team

Best regards,