ADSL down for a week now

My ADSL connection dropped on the 2nd of June. I logged a call with Telkom and was promised a technician will contact me the following day. No technician has been in contact with me and after numerous calls to the call center and messages to the Telkom twitter account and it seems that they haven't even sent a technician yet.<br> <br> I can't even follow the progress on the fault on the website as it has absolutely no updates on the fault.