ADSL down for a week - no feedback

<p>A fault was logged Wednesday 05/10 - fault number ********** 95, it was subsequently closed Thursday 06/10. Yet the issue was not resolved. I relogged the fault ********** 66 last week. The ADSL line has been down for 8 days now with no feedback. I have called the call center several times and all the agents say is that they are working on it nothing more. Please provide some sort of feedback as to what the problem is and when it will be resolved. This lack of feedback is unacceptable.</p>