NW
Nikki W

1 reviews | Active since Feb 2016

26 Feb 2016, 12:27

ADSL down for a week.

My ADSL line went down on Saturday 20.02.2016, after Telkom technicians were doing work on the street where I live.<br> <br> I have logged 3 fault queries:<br> 1. First fault log on Monday 22.02.2016, fault ref 14CNK220216. I was told the same day that it was resolved. It wasn't.<br> 2. Second fault log was later that day when I discovered it had not been rectified, fault ref 956CNK220216. I was told on Wednesday 24.02.2016 that it was resolved. It still wasn't.<br> 3. Third fault log was on Wednesday 24.02.2016, fault ref 643CNK240216. I specifically requested that the technician call me before he goes to site so that I can arrange to be there. This was not done and the problem is still not resolved, despite me getting notification that it had been resolved.<br> <br> The line shows that it is synching to Telkom system, but there is no internet connectivity. On the phone with Telkom they made me reboot the router (which I did) and it still showed as synching while the router was rebooting. I have tried using a different router and still have the same problem. My router simply says \No DSL line connected\"<br> <br> Please resolve this urgently as I work from home and no internet is a major problem.<br> <br> "

0
Replies (1)
Telkom
Telkom's reply26 Feb 2016, 13:59
Official
Hello NikkiWaller,

Thank you for making contact with us and brining this to our attention.


This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.


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Regards
Keagan
Telkom Social Media Team

Best regards,