ADSL Down for 5 weeks

Item: Telkom
Rating: 1
Author: Dru M

My ADSL has been disconnected for a dreaded 5weeks . The apparent issue is with the cables nearing my property (No technical person actually checked my actual line) that need 'maintenance' and the 'cable people' have been contacted 2,5 weeks ago already, this issue has been escalated through my ISP Mweb, and some escalation level as well at Telkom, No response. 94ARK170218 - Fault Ref (17 Feb) ********** - Escalation Ref (23rd Feb)

Helpful (0)

Replies (2)

Telkom's replyOfficial

17 Apr 2018, 08:43

Hello Dru_

We sorry for the inconvenience caused.

We have escalated the fault, we awaiting feedback and will be in contact with further progress.

Regards

Noleen

Telkom Social Media Team

Best regards,

Telkom's reply17 Apr 2018, 08:43

Official

Hello Dru_

We sorry for the inconvenience caused.

We have escalated the fault, we awaiting feedback and will be in contact with further progress.

Regards

Noleen

Telkom Social Media Team

Best regards,

Dru M's updateReviewer Update

17 Apr 2018, 10:06

No Need. I cancelled my ADSL subscription. Thanx

Dru M's update17 Apr 2018, 10:06

Reviewer Update

No Need. I cancelled my ADSL subscription. Thanx