ADSL DOWN FOR 2 WEEKS

Fault reported on 2 April 2016 - Ref No 134CNK020416.<br> Various feedback given by call centre agents - captive balance, network problem, network specialist required.<br> Feedback onMonday 11/04/16, problem at exchange.<br> Tuesday 12/04/16 - Telkom technician comes homes, does various checks, decides problem is with router.<br> Wednesday 13/04/16 - I buy new router from Telkom store in Chatsworth. Not able to load router, call the call centre, says the problem is at the exchange. Given new Ref no 576CNK13/04/16.<br> I contact the call centre, advised technician will be appointed.<br> Latest call at 12:45, no-one appointed, no work done on the DSL line.<br> In the meantime I'm continuously having to purchase data at R99 for 1GB.<br> I am an internet based small business, my turnover is very small and with me not having a proper working DSL, I am losing income hand over fist.<br> All I need is Telkom to get their act together, consider its customer base and get my DSL line working.<br> <br>