ADSL Down for 2 weeks

My ADSL has been down since the 2015-12-23, with feedback being that it will be resolved the 10th of January 2016, which has come and gone, and still no internet. <br> <br> I do work from home and have been forced to purchase mobile data at an exorbitant amount of money, just to mitigate the fact that my line is down. <br> <br> I will be forced to close my account, should Telkom vaguely attempt to debit the full amount due at the end of this month after I have not had internet for over 2 weeks now.<br> <br> Please resolve this as soon as possible.<br> <br> Date reported: 2015-12-23 08:51<br> Reference number: 83293 <br> <br> Date reported: 2016-01-01 17:23<br> Second reference number: 92CTK010116<br> <br>