ADSL down for 14 days

<p>ADSL Line last worked properly on the evening of 29 January 2017 between 23H00 & 23h30.</p> <p>Contact my ISP Vox Telecom on the 30 January 2017. They Checke everything on their side stating that it was a Telkom issue the line was not syncing at the correct speed and not authenticating properly on the Telkom Exchange.</p> <p>I've logged a call with Telkom on the 31 January 2017 with Reference number: 745CTK310117.</p> <p>I also advised Telkom that the common solution on different ADSL blogs was for Telkom to put me on a different Node.</p> <p>On Sunday 5 February 2017 a contracted technician came to my home and spoke to Telkom over the requesting them to recreate the service this was done twice before the actual line synced but did not resolve the issue. I again contacted my ISP vox who confirmed that the line was still not authenticating on the Telcom exchange. Then Called Telkom again and an escalation ticket was created 952329 on top of the original Reference number: 745CTK310117. On Sunday 12 February 2017 yet another contracted technician arived at my premises saying he wants to try and by pass a pole in a neighbours yard and to get sa more di</p> <p>Guest account "guest@telkomadsl" still same problem.</p> <p>On Monday 13 February 2017 I phoned Telkom again to follow up they said that the call was not yet picked up by a technician.</p> <p>On Tuesday 14 Fedruary 2017 at 8:30 am I received a SMS stating that Reference number: 217CTK120217</p> <p>rect connection to the main box. He also stated that a test from Telkom's side show an under ground error. He tested the line speed via his tablet all showed ok and correct but I still could not connect to the internet. He said that he could not do more from his side and left.</p> <p>Again I called my ISP Vox and they check everything on their side and again said that it's not authenticating on the Telkom exchange. He also let me test using the Telkom Guest account ********** but it still did the same not authenticating on the Telkom exchange.</p> <p>I Then Called Telkom again and said that the problem is still not fixed and told them that my ISP Vox said the line is syncing at the right speed but not authenticating on the Telkom Exchange.</p> <p>The Original Reference number: 745CTK310117 was closed and a new Reference number: 217CTK120217 was locked for the same problem with the information added about the Telkom Exchange. The Telkom Agent also went through the process of resetting my router and testing with Telkom was restored with out anybody contacting me or being at my premises with the problem still not solved.</p> <p>I again phone Telkom who advised me that the Reference number: 217CTK120217 was closed and again a new ticket need to be logged Reference number: 104CTK140217 and still no solution to the problem</p> <p>After the Service calls logged and an escallation from the first 745CTK310117 to the escallation 952329 to the second service call logged 217CTK120217 which was closed with any technician contacting me or being at my premises to test up to the third service call logged 104CTK140217 and still no solution to the problem it seems that Telkom have no Idea how their own system works and this level of service is unacceptable. Currently I'm paying for a service I'm not getting.</p>