ADSL DOWN, APPALLING SERVICE AND NO FEEDBACK

My ADSL line has been down for almost a week now. My initial interaction with Telkom was via a Telkom Call Centre agent (Prince) who ensured that there was an issue with my line and/or exchange and that he would send an email to the technical team to get it resolved. I was told that it would take at most 2 hours to fix and that I would not need to log a fault to get a reference no.<br> <br> I then followed up a day later and on Social Media (Twitter) simultaneously with the social media team providing me with a reference number (27BRK210216) and ensuring that they would resolve the issue. Nothing was communicated to ME via email or sms.<br> <br> I've since followed up everyday since and I keep getting the standard response from their social media team \team is investigating, we will provide feedback\". No feedback unless I ask and today out of desperation I called the call centre and just found out that my fault was CLOSED WITHOUT MY KNOWLEDGE WITH NOTHING BEING DONE TO RESOLVE THE ISSUE. I am absolutely livid and I demand a prorated statement and for the issue to be actually fixed. New fault number: 489CRK250216"