ADSL down 9 days, voice noice since 31 Dec 2015

Since 31 Dec 2015 my voice line was noisy. With the rain 9 an 10 Jan my ADSL is down. Monday 11 I called 10210, tuesday I called, ask for escalation. Havn't see or heard from Telkom. Phoned Wednesday I explained I need my service for business. Friday I went to the Telkom Shop in Va Mall. Got the numer of the Technician's Manager. Called the number 2 on Monday no answer. Called today no answer at 8h37 Went to the Vaal Mall they refused to help. Only sain the call is still open. This sucks!!!