ADSL Down

Our ADSL is down since 2018/01/13, we have logged a Fault with them the same day. It's now 2018/01/29 and it's still down. I have phoned a couple of times the call center and the only response that we got is ... we are so sorry but they are working on the Fault Remotely , not sure how they can do such as the line is DEAD!. When you phone for a update the same story. We will get a sms saying "Please review Telkom app for update". They schedules meetings for a day , then nothing happens, no one will call you nothing. Fault Number : 104CTK130118 , now it's again payment date , but why pay for a services that is not working. Can someone please attend to this asap!