1 reviews | Active since Jan 2015
ADSL down 2 and half months
I have 4mb adsl line. The line syncs correctly however a speed test indicates that <br> the line is under 1mb. I have had this problem since the beginning of December. <br> Here are the ref numbers of the calls logged since beginning of Dec : <br> 43CRK171215,318CRK201215,1277CRK211215,240CRK221215,28CRK180116,17CRK190116,<br> 1282CRK210116. <br> The above was logged on HelloPeter on the 22/01/2016. <br> After the social team picked up the call it was resolved the same day.<br> Problem started again on 28/01/2016 - call 801CRK280116 logged. It was <br> resolved on 30/01/2106.<br> Problems started again on 2/02/2016 787CRK020216. Logged hellopeter on ***.<br> Problem fixed same day.<br> Problems started again on 16/02/2***CRK160216. Now the long wait for a technician to fix.<br> This is now getting ridiculous. <br> Every week the line goes down.<br> When can I have a line that does not go down for at least 2 weeks. I cannot keep on logging calls <br> almost every week for the same problem. <br> Could somebody please help and resolve once and for all.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM197996 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM197996 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
