ADSL down

My ADSL line has been down more than 2 weeks and no matter how many times I call Telkom or log a fault they do not seem to send a technician to come and look at the problem but they still seem to make an effort to debit money from my account on time. I want my account credited with the full amount from which my line was dead and I'm afraid that Telkom will never send someone to fix my line so I might as well cancel my ADSL. <br> <br> Fault number is 233CWK171115 not that it matters because it will never be fixed.