ADSL DELAY

Good Day<br> <br> On the 01/11/2015, I visited the Telkom store at the Galleria shopping mall to apply for a 24 month adsl smarthome advanced package for R649. I currently do have an existing telkom home phone line at the moment. I was served by the sales consultant Zinhle. Halfway through the appliction i was told that there is a network issue and that i would called on Tuesday the 03/11/2015, i visited the store that afternoon only to be told that my adsl application still isn't done. When i put in my order number using the telkom order tacking site my application comes up as cancelled. Please assist urgently as the service one receives from Telkom is really utterly poor. I have still not been called by Zinhle and the phone line at the store keeps on ringing. <br> <br> APPLICATION REF NO: ***A