ADSL - Degraded Service
<p>· I am utterly dissatisfied with the service that I have been receiving regarding my uncapped ADSL line. My line has been “upgraded” from a 2mb line to a 4mb for almost a year and I have yet to see the speed increase. The highest download speed that I have ever reached is 200 kb/s. Whereas with a 4mb, it should be at least 400kb/s. I have tested my line with a data account that I have with another ISP and it is strange that when I use their account, I miraculously reach 400kb/s. Which would suggest that Telkom is permanently limiting me.</p> <p> </p> <p>· I constantly have packet loss on my adsl line. Which again, is not the case with the alternative ISP’s data account.</p> <p> </p> <p>· When I do get throttled, my line speed does not get reduced as per Telkom policy, it gets ****ed with constant packet loss that spikes up to 70%.</p> <p> </p> <p>· There is noise on our line. A technician was dispatched that fixed the noise issue and was supposed to come back to me regarding the issue with the line speed and packet loss. However, the technician never got back to me and the noise on the line came back after a single day.</p> <p> </p> <p>I expect to be compensated in some or other way as I have been paying for a 4mb line and Telkom has not honoured my contract with them. If the degraded service is to continue I will terminate and move to a different ISP.</p>