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LG
Luis G

1 reviews | Active since Jun 2016

30 Oct 2017, 19:46

ADSL DEAD AS USUAL

On the 4th October I logged a fault with Telkom due to no ADSL service because of cable theft. The fault was only restored 2 weeks later but, was not up to standard, intermittent connection with continuous disconnections and extremely low latency causing very slow speeds. Nevertheless I had service. On Thursday 19th October the line went down again, was restored a few days later. On Thursday the 26th October the line went down again, it was restored on Saturday 28th October. Today 30th October at about 18:30 the ADSL went down again. What kind of service is Telkom providing? Or what kind of technicians does Telkom have? This company (Telkom) is a total joke. I am paying for a non existent service. I demand a refund until the day that the line is restored to my satisfaction.

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Replies (1)
LG
Luis G's update05 Dec 2017, 09:02
Reviewer Update
December 05.12.17 Telkom, you cannot provide a stable service. I still have a problem that keeps reoccurring. This means that you are incapable of providing a consistent service. You fix the problem temporarily, it is just a matter of time before it goes down again. Once again I am having intermittent speeds. PATHETIC. I pay for a service .. I want it up and running stable. Refund the time I have been without a service, faults reported on the following days; 04 October, 22 November. 24 November and 05 December. Fix it once and for all or tell me you cannot supply a consistent service and I will make other arrangements.