1 reviews | Active since Aug 2012
ADSL data theft not sorted. Landline suspended
ADSL theft reported many times via mail and calls.Absolutely nothing done about it. <br> Landline is now suspended<br> No person at hellcom can explain why line is suspended or how to stop ADSL data theft.<br> Case no: ***<br> Ref no: ***8<br> Cant get progress on above - *********** staff are unable to.<br> Now sitting with no landline or internet.<br> Consultants that couldnt help were Joseph, Balungile, Chantelle, Richard and Thuli. Still waiting for thuli's supervisor Asive to contact me. There were others as well. All pass the buck from one to the other<br> This issue is ongoing for the last 4 weeks. All my data (full speed) has been ******. Even now, on softcap, data is being ******, even though my router/computer are completely switched off. Icing on the cake is now a suspended line.<br> Richard from [Email Removed] suggested I download and use a data monitoring program, rather than investigate and fix the problem. <br> Based on current service I am receiving, I have to say that hellkom employees are absolutely *********** and are expert at passing the buck.<br> I need hellkom to sort my landline and internet and furnish me with a formal apology. NO BULLDUST!!!!
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM147250.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM147250.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
