ADSL data disappearing - no response from Telkom

We originally had an ADSL 20GB cap, which we later upgraded to uncapped. At that time we lost access to the ADSL usage reports on the Telkom website - I was told you don't get them when your line is uncapped. <br> After being hounded by Telkom Sales since December to upgrade our ADSL line. We ordered the upgrade on the 19th February (from 4 to 10Mbps) with a 50Gb cap. The line speed was upgraded on the 2nd March. The modem, etc were only delivered on the 23rd March. We ran out of our data after 3 weeks. The usage reports were not available on Telkom website and I was told to log a call with [Email Removed] which I did on the 27th March. NO RESPONSE TO DATE. On 16th April - I got an email that we had used 90% of our cap. This time I logged a call with [Email Removed] - I am STILL waiting for a response! <br> Today I phoned the call centre to enquire about upgrading to an uncapped line - and now they tell me I have to pay cancellation fees and penalties to get a new \package". This contradicts what I was told when we ordered our upgrade - they said we could upgrade further any time.<br> I want to know how much data we used when we were uncapped - so I can chose the right cap!!!!"""