ADSL CONTRACT NOT WORKING AS SIGNED UP FOR and CONTRACT CANCELTION - HIGHLY INEFFICIENT

<p>I must say, that i have never dealt with a more unorganised institution in my whole life. Everyone in this organisation works in their own silos , they all give you different advice for the same issue and refer you to other departments . If all else fails , they just drop the call .</p> <p>My situation : I was conacted by a telkom sales rep to increase my ADSL service from a 4mps to a 10mps at basicaly no extra cost . I accepted and on the 15th July i got my router and called in to set it up. From the 15th July to the 22nd August i did not have one day of uninterupeted Internet service and the speeds when we did have internet was very slow . I logged numerous fault reports over this period and was not assisted at all . I was made promise after promise and basically didnt have internet for over 1 month.</p> <p>On the 22nd August i decided to cancel my ADSL line and contract (filled out the form and followed the proceedures) . I called them today 26th Sept only to be told my ADSL line was disconnected but that i was still being charged for my contract???? The lady could give me no information and just said i must talk to someone in sales .</p> <p>I want a full refund of the data/adsl charged from 15th July to date , but the irony of it is that only when they disconnect you can you claim a refund..... Dont see this going any other way but legal. They are the most unprofessional /unorganised company in South Africa. And i would really love it if someone from their "customer care" could contact me at some point....another point , they dont have a customer care email address!</p> <p>Regards</p> <p>Danny</p>