ADSL contract-lies from manager & disgusting svc

I visited branch 2 weeks earlier to find out all the conditions for adding an uncapped ADSL line to our already existent landline.On the 7th,I had given all the paperwork (bank statements, ID etc) to the agent - Manish at the branch.I was told to expect a call that evening or monday the 9th from someone from telkom confirming all the details and 3 days after that - it would be active.The following week, I had received no response from telkom at all.On saturday the 14/03/15,I went back to the branch to check on progress thinking that there had been a delay.After much deliberating and snotty comments (Zanele),she apologised and said the person who handles the landline contracts comes in once a week since they're not a \Direct"store and the lady had not come in that week because she was sick. After looking in the draw"