ADSL contract

I signed up for a adsl uncapped contract for 24 months on the 03.12.15. I was told by the staff member that it ill be available in 7 days time which I waited. finally get to collect my modem and enjoy the internet, only to realise the line is not active..... call the call centre and get it done the next day. this was somewhere near the 11.12.15. Once all was setup, I realised it not working properly, very [URL Removed] signed up for a 2mbps line. then tested the speed and it was 0.23!!! on the 15.12.15 icalled the call centre again spoke to nompumelelo, explained what the situation is and she told me that the line was not setup and it was due to ther back office not completing the application, I asked her to let me speak to her manager and she rep**** she cannot get ahold of her as he was somewhere in the building. I insisted I wait then finally she came to the phone. her name was \Samke"told her again about my dilemma which she reported the same thing. she explained she cannot do anything but she will escalate"