ADSL connection not working for more than 2 weeks

A call was logged with the telkom call center on 25 March ref number: 569CTK240316 Mrs Steenkamp) for an ADSL internet connection not working. I was informed that a technician will be disptatched to resolve the problem. A technician was dispatched the following week. The technician had a look at the line and the modem and I received a message on 30 March that the issue has been resolved unfortunately it wasn't! The internet was still not working.<br> <br> I received another message to rate Telkom on 30 March on this reference numberand I gave Telkom a 0 rating due to bad service and the fact that the technican was on the premises and claimed to have sorted out the problem which was obviously not true<br> <br> Telkom had the audacity to ask me why I gave a 0 rating and I explained that the service is terrible and the issue had still not been resolved. Since then we have asked Telkom again to come and fix the problem and the internet and ADSL connection is still not working on 11 April.<br> <br> I honestly dont know what to do anymore we have been without internet for more than 2 weeks and the issue has still not been resolved.<br> <br> I am seriously contemplating changing service provider