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Elan T

1 reviews | Active since Dec 2013

12 May 2016, 14:37

ADSL cancellation horror!

<p>I cancelled my account at the end of October 2015, but for the next 7 months, I continued to receive invoices from Telkom. After speaking to a number of Telkom representatives and being told that my account had been closed, I continued to recevie invoices. Finally a man by the name of Linda Prince Nkutha promised me that he would sort out my issue and told me that this was his priority. Not even 48 hours later my account was eventually closed and deactivated. I have never experienced such a positive service from an individual and he was so passionate throughout the process. Linda, continue making Telkom proud. You are a superstar! </p>

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Replies (1)
Telkom
Telkom's reply14 May 2016, 07:28
Official
Hi ELANTANUR, Thank you for making contact with us. This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon. We do apologize for any inconvenience we have cause to you. Your reference number is: SM233175 Regards Luleka Telkom Social Media Team