ADSL CANCELLATION

On the 14th of May2019, after trying to cancel my 2 ADSL lines via download document, I decided to contact the cancellation Dept to verify if they did received my documents. I was then told that the documents that I just downloaded from there website is not working and I have to cancel it online. With the help of the call centre agent I cancelled the 1 ADSL line online, but couldn't do the second ADSL line. The call centre agent then assisted me with cancelling the 2nd ADSL love me and she gave me a reference number, saying everything has been cancelled and in order. On the 15th of July 2019 again I received a Account from Telkom. When phoning the cancellation Dept I was told that only 1 ADSL line was cancelled. The 1 that was cancelled was the ADSL line the call centre agent assisted me with, and the 1 I did online myself was not cancelled. The call centre agent I spoke to was not very helpful and just said if I don't have a reference number, that they can't help me. I then asked to speak to the Supervisor, but was told that she was on lunch and will only be back after 30 minutes. Later the same day I phoned the cancellation Dept again and was assisted by Delight. She was very helpful and tried to help me. I then asked if they can't go back to the 14th of May 2019 when I initially phoned and listened to the phone call. She then said she will send the cancellation Dept a message and asked them to do an investigation and that they will contact me back. Up to date, nobody contacted me.