TW
Trevor W

1 reviews | Active since Jul 2011

14 Sept 2017, 08:10

ADSL cancellation

Dear Telkom:

Ref nr: ********** 0

I am being penalize a notice fee which is rather disturbing seeing that i notified you on 20 july 2017 more than once, look email trial below, to cancel this service. Then on the 25 Aug 2017 i follow up and then all of a sudden you penalize me. Come on do your work correctly. No wonder people are negative and worried when dealing with Telkom.

I want this noticed reversed and the money owed to me. Money i have already paid, paid back to me as it should be!!!!!

On Wed, Aug 30, 2017 at 2:48 PM, ??

On Fri, Aug 25, 2017 at 3:26 PM, Trevor Watt ********** wrote: PLEASE CONFIRM THAT THIS LINE AND ADSL HAS NOW BEEN SUCCESSFULLY CANCELLED AS REQUESTED

---------- Forwarded message ---------- Date: Thu, Jul 20, 2017 at 10:42 AM Subject: cancel ********** 487 To: **********

Please find attached and cancel my telkom line and ADSL for ********** 487

Rgds

---------- Forwarded message ---------- Date: Thu, Jul 20, 2017 at 10:54 AM Subject: Fwd: cancel ********** 487 To: **********

Please assist to try and cancel this landline and ADSL.

---------- Forwarded message ---------- Date: Thu, Jul 20, 2017 at 10:52 AM Subject: Fwd: cancel ********** 487 To: **********

---------- Forwarded message ---------- Date: Thu, Jul 20, 2017 at 10:42 AM Subject: cancel ********** 487 To: **********

Please find attached and cancel my telkom line and ADSL for ********** 487

0
Replies (4)
Telkom
Telkom's reply15 Sept 2017, 09:33
Official

Hi tjwahp,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

TW
Trevor W's update15 Sept 2017, 09:46
Reviewer Update
thx
Telkom
Telkom's reply19 Sept 2017, 13:52
Official

Good Day

Kindly inbox your affected phone number and ID number so that we can be able to investigate and assist, and please make sure you select "post a private reply" when you respond so that we can be able to view those details.

Kind Regards

Tumelo

Best regards,

TW
Trevor W's update19 Sept 2017, 13:56
Reviewer Update
ADSL AND LANDLINE SHOULD BE CANCELLED FOR *** AS PER EMAILED FORM EMAILED ON " On Thu, Jul 20, 2017 at 10:42 AM, Trevor Watt <***> wrote: Please find attached and cancel my telkom line and ADSL for *** Rgds Trevor ***" I CANNOT BE MORE CLEAR TO DO AND NOT DO THE FOLLOWING 2 THINGS 1) REVERSE THE NOTICE FEE INCORRECTLY BILLED 2) I HAVE ANOTHER LINE, *** - THIS SHOULD NOT BE CANCELLED AND WHOEVER WANTS TO CANCEL THIS SHOULD PROVIDE PROOF WHERE HE GETS THIS INFO !