ADSL broken, again
<p>My ADSL at home has been broken by Telkom *once again* and has been down since Saturday morning. I'm busy studying and desperately need the line to be up, but someone disconnected the ADSL portion of my line at the exchange and since I reported the fault on Saturday morning (30AWK290717) nothing has happened. The phone line works fine, and my neighbours are also fine, so for the 3rd of 4th time I've been disconnected by someone who doesn't know what he's doing.</p> <p> </p> <p>I'm honestly considering cancelling my ADSL line at home and at the office along with my Openserve fibre pre-order and moving to fixed wireless. There are vans stopping at the exchange all day -how long does it take for someone to take a quick look at what the problem is?</p> <p> </p> <p>If this line isn't fixed ASAP I'm cancelling everything and encouraging others to do the same.</p>
Hello gregg-stirton
Please confirm if the fault has been repaired or if further assistance is still required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello gregg-stirton
Please confirm if the fault has been repaired or if further assistance is still required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen, yes and no. It's been working fine since yesterday but about an hour ago it became unusably slow, traceroutes time out and browsing is impossible. I'm syncing at 4Mbps and the line's stats are fine so I'm assuming the problem lies at the exchange and that it's not only myself that's affected. The ADSL in this area has been very spotty and fibre is taking far longer than expected, I'm at my wit's end and need proper internet for working and studying from home :(
Hi Noleen, yes and no. It's been working fine since yesterday but about an hour ago it became unusably slow, traceroutes time out and browsing is impossible. I'm syncing at 4Mbps and the line's stats are fine so I'm assuming the problem lies at the exchange and that it's not only myself that's affected. The ADSL in this area has been very spotty and fibre is taking far longer than expected, I'm at my wit's end and need proper internet for working and studying from home :(
Hello gregg-stirton
We have requested the testing department to re-test and advise.
We awaiting feedback and will communicate as soon as feedback is received.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello gregg-stirton
We have requested the testing department to re-test and advise.
We awaiting feedback and will communicate as soon as feedback is received.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello gregg-stirton
The testing department has made some changes on the line, could you please test and advise.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello gregg-stirton
The testing department has made some changes on the line, could you please test and advise.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen,
The line is performing as new now - thank you so much for your effort, and for the wizards that fixed it! :)
Hi Noleen,
The line is performing as new now - thank you so much for your effort, and for the wizards that fixed it! :)