ADSL Breakdown

We have been battling with slow Internet speed for some time. On the 24th of November we lodged a complaint as the speed was, and this is if we were lucky .40 instead of the 2MB we were supposed to have. The 28th I received a phone call from a Telkom employee advising me there is actually nothing they can do as Telkom has over supp**** in our area but they are working on it and I could expect it to be better within a week, a month or maybe only next year. Seriously and Telkom is still selling more contracts to users in our area whilst they cannot service the long existing clients??? Since Monday last week the Internet keeps on dropping - now it is not only speed but no service at all. We logged a complaint again on Wednesday and since things just got worst - Saturday night in a period of four hours it dropped at least twenty times and we have record of this on Internet - I phoned again Sunday, only to be informed there is no progress on my fault report logged on Wednesday. We are getting a slower speed as what we are paying for or no service at all - please advise when will this be resolved. And stop sending the sms's would you recommend Telkom to a friend - not a good time now