1 reviews | Active since Oct 2011
ADSL BILL INCREASES BY R 100.34 AFTER 3 MONTHS
WE OPENED A NEW ADSL ACCOUNT IN NOVEMBER. CHARGES AGREED WITH SALES PERSON WERE R798 PER MONTH. R 299 LINE RENTAL; R 499 FOR 50 GIGS.<br> <br> THIS MONTH OUR BILL IS R 886.30. LAST MONTH IT WAS R 785.96. DSL FASTER BUNDLE WAS R 262.28 LAST MONTH. THIS MONTH IT JUMPS TO R 307.50. TI WEB HOSTING WAS R 51.75 LAST MONTH. THIS MONTH IT JUMPS TO R 60.67. TELEPHONE LINE RENTAL LAST MONTH WAS R 235.97. THIS MONTH IT INCREASES TO R 215.76 + R 64.25 = R 280.01. <br> <br> HOW CAN ALL THE CHARGES ON OUR BILL INCREASE AFTER NOT EVEN 4 MONTHS OF OUR CONTRACT? <br> <br> IT IS UNACCEPTABLE.<br> <br> THIS WAS THE BIGGEST MISTAKE WE EVER MADE! WE THOUGHT TELKOM WOULD PROVIDE BETTER SERVICE THAN NEOTEL BUT WE WERE WRONG. <br> <br> FIRST OUR ROUTER WASN'T DELIVERED WITH THE INSTALLATION, THEN THE DEBIT ORDER WASN'T SET UP ON THE ACCOUNT AND NOW THE BILLING IS A MESS. <br>
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Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212667
Regards
Luleka
Telkom Social Media Team
