HE
Heather E

1 reviews | Active since Nov 2017

27 Nov 2017, 15:53

ADSL BAD SERVICE

Logged a fault on 13th November, no ADSL. Been receiving automated SMS messages "aware of your fault it is with a technician. Also been calling every second day no one can give more information than "it is with a technician" . I work from home as well so without the internet access this is not possible. Incurring additional mobile data costs as a result. TWO WEEKS WITHOUT SERVICE!!!! But the bill must still be paid ontime!!!!

0
Replies (1)
Telkom
Telkom's reply30 Nov 2017, 14:38
Official

Hi heather-essop

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,