Adsl available pool

<p>I am trying to get my telephone line reactivated for adsl.</p> <p>I've been with Afrihost up until two months ago and I asked to cancel my service which they (afrihost) did.</p> <p>I have had my adsl service returned to Telkom and because I haven't reapp**** for adsl data, my line has been removed from the holding pool. I have now signed up with VoxTelecom and app**** for their adsl all inclusive package and submitted all my paperwork to them (VoxTelecom).</p> <p> </p> <p>My order was then handed over to Telkom which was rejected due to my line having a "SOLID" status.</p> <p>After enquiring with Telkom what does "SOLID" status mean - they explained that my number is no longer in the holding pool for adsl service and it needs to be returned to this pool so that VoxTelecom can now take over that service which I was happy with (that was 5 July 2016) and they told me that it should be done by Thursday (8 July 2016).</p> <p> </p> <p>I then called Telkom on 9 July (Friday) at which point the agent said that they can see an instruction was received but that it is still pending - so give it until Monday (11 July 2016) and it should be completed by then.</p> <p> </p> <p>I then called Telkom again on Monday (11 July 2016) and I spoke to Junaid from the sales department who said that unfortunately the request was only received on Friday (8 July 2016) but not to worry that it should be completed in 24 hours (12 July ) so I waited another day.</p> <p> </p> <p>Upon calling the sales department today (12 July 2016) I then spoke to Orion (who's name I have no gotten in an email as Oren Ori) and he says that there is absolutely no record of any requests on my line and that I now have to fill in a cancellation form. So what have the other agents been telling me and why?</p> <p> </p> <p>On each occasion I have been transferred (not by my request) to atleast 2 other departments (technical and mobile) after being put on hold by a sales agent and this adds onto my frustration of getting any clear answers from a very straight forward request to getting my line available in the holding pool for adsl.</p> <p> </p> <p>Please tell me what I need to do in order to get service from Telkom and also how does nobody have record of any of my calls in the past? surely there has to be some written comments for a customer. I have had to explain in detail to each and every agent I have spoken to what exactly the entire story is before they can start to help me.</p>