ADSL application not processed

Item: Telkom
Rating: 1
Author: Rookesh R

<p>I app**** for a new ADSL line via the Telkom website on the 20 September 2016. A Telkom agent called me the next morning to go over the contract T & C's etc. I was informed that the installation will be done in 5 -7 working days. I called in on 3 October 2016 for an update to be told that my application was never processed and there is no record of it. There is defintely a flaw with Telkom's application process. </p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

04 Oct 2016, 07:42

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom's reply04 Oct 2016, 07:42

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Rookesh R's updateReviewer Update

06 Oct 2016, 12:13

Hi Busi,

When will I be contacted?

Rookesh R's update06 Oct 2016, 12:13

Reviewer Update

Hi Busi,

When will I be contacted?