RM
Realeboga M
1 reviews | Active since Jul 2012
12 Dec 2017, 09:43
ADSL application cannot be found.
After making an application with a call centre agent from Telkom, doing coverage assessments for whether the service can be provided or not - of which this call took no less than 30 minutes; I was told my application has been captured and will be contacted to make installation arrangements.
Two weeks down the line no response or contact...I call Telkom again (with a call waiting period of no less than 30 minutes), the person also stumbles to locate my order...eventually finds it and tells me installation is scheduled for 12 December 2017.
Today is 12 December - NO INSTALLATION HAPPENING!
Another 60 minutes plus phone call and Londiwe Mkhize (with Supervisor Kaylon Frederick) tell me there is no installation order\application on my name - I have to do a new one. I mean how possible is it that an application can go missing just like that? Mxm, this is totally unacceptable.
This, what I have just expressed is utter disappointment in the way Telkom conducts its business.
I have anyway (without any options), agreed to complete another application for this sought-after service of theirs.
I thought I have been disappointed before in my life, but today redefined disappointment.
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Replies (2)
Telkom's replyOfficial
26 Dec 2017, 04:58Good day Toscallo,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply26 Dec 2017, 04:58
Official
Good day Toscallo,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
RM
Realeboga M's updateReviewer Update
26 Dec 2017, 12:10Hi Igsaan,
I noted that Telkom’s business turnaround time is way too long...nothing is done within acceptable delivery times with constant customer engagement, we're left in the dark, leading to unnecessary frustrations.
Eventually someone came to install the line and service - although the throughput is not what I have app**** for (and paying for)...I am feeling ********** again.
I subsequently logged a fault (Telkom SA: Fault 506CTK151217), of which no concrete updates are provided and I do not know if this is being attended to or not.
I really can't understand your model of operation...
If I have to call your number for updates, it's a minimum of 30 minutes on hold and another 10 minutes of conversation of which the end of the conversation is not fulfilling or convincing.
RM
Realeboga M's update26 Dec 2017, 12:10
Reviewer Update
Hi Igsaan,
I noted that Telkom’s business turnaround time is way too long...nothing is done within acceptable delivery times with constant customer engagement, we're left in the dark, leading to unnecessary frustrations.
Eventually someone came to install the line and service - although the throughput is not what I have app**** for (and paying for)...I am feeling ********** again.
I subsequently logged a fault (Telkom SA: Fault 506CTK151217), of which no concrete updates are provided and I do not know if this is being attended to or not.
I really can't understand your model of operation...
If I have to call your number for updates, it's a minimum of 30 minutes on hold and another 10 minutes of conversation of which the end of the conversation is not fulfilling or convincing.