ADSL - Another Damning Service Let-down

I signed up for an ADSL line with Telkom on 22 August 2015. A month later NO ADSL line has been installed. The Technician missed his appointments 3 times!<br> <br> Every time I receive an SMS notification to say a Technician is on his way - but nobody arrives. I even receive notifications a day afterwards. Presumably somebody is cleaning the backlog on the system without completing the action.<br> <br> On several occasions I called Telkom to enquire. Every time people tell me to call later because their \system is down". After the second appointment they told me that my case had been escalated. Their hollow advice after the third attempt was to escalate the case.<br> <br> We took leave from work or made alternative arrangements for each \""full day\"" appointment. <br> <br> I went to the Telkom office in Menlyn on different occasions to report the issue"