ADSL and Voice line - technical

On Monday morning 3 Aug 2015 my voice & adsl lines were abruptly cut. I immediately reported it via sms (ref 139CRK030815) . I am an accountant who need these lines to meet my month-end deadlines. No service was received to fix this, but on 5 Aug 2015 the error were reported as fixed & the incident closed. I then called 10210 and after holding on for 30min, was told that this will need to be re-reported. A line test was run which showed both lines still out of order. New report gave me ref no 212CRK050815. I am still unable to work.