ADSL and Voice Line down

<p>Both my Telkom ADSL and Voice lines have been down for over a week now.</p> <p><br />The first time I called it I was told that Telkom is doing line repair work and they cannot give me an estimate as to when this will be completed. After a day or two I called again to find out about progress but was told that this time I need to log a fault.</p> <p><br />After logging the fault I have not been called or updated once by Telkom as promised and the only feedback that I get when calling in is that a technician has been assigned but they could not get access to the premises where the Telkom exchange is... I have escalated this fault twice with empty promises of being called.</p> <p> </p> <p>Customer serivce is an empty promise by Telkom, I will be going to a Telkom store tomorrow to cancel my ADSL contract as Telkom is not providing the service that I'm paying for.</p>