adsl and voice line dead

My line both voice and adsl went dead on Tuesday. I reported it on Tuesday as per refer reference 731CNK080316. I was advises that there is less power coming into my line hence i will not be charged a callout fee of R275. I called in again yesterday and advised that the status shows attended then back to unattended. <br> How long does a repair take ?<br> I rely heavily on my adsl and voice calls. And I am forced to use my mobile data and airtime.<br> Will I be getting a discount on my subscriptions for the days I am disconnected ????