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Tracey-Lee Vermaak

1 reviews | Active since Sept 2015

04 Sept 2015, 18:32

ADSL and post paid Line installation

End of July I app**** for the installation of a post paid and ADSL line and paid R700 deposit. up until now I have not been contacted by telkom and nothing has been done. A few days ago I contacted them and was told that there is no broadband in my area and that installation would only be done In March 2016, note that the telkom coverage map clearly states that there is up to 40mbps vdsl available here. meanwhile before paying the deposit I was told by 6 telkom representatives that there are available ports in my area up to 4mbps. I would like this issue to be resolved as now it seems ive been sold a product that i can not be provided with. Its been nearly 2months since I've paid the deposit and was promised installation within 21 days. I would like to be contacted by telkom so this issue can be resolved. some of my neighbours do have ADSL so I can't be told that it isn't available.

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Replies (1)
Telkom
Telkom's reply04 Sept 2015, 18:47
Official
Hello Traceyleetjie,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated by our Technical Team and feedback will follow. ***

We sincerely apologize for the inconvenience.

Kind Regards
Tebogo N
Telkom Social Media Team
***