ADSL and Phone line not active

we are going into week two and I still haven't heard anything of Telkom. My adsl and phone line is still inactive and no one has contacted me to let me know what they will do to fix this issue. I've called in again this morning and Gloria advised that a technician has been assigned to my fault. How long can it take a technician since last week when he was assigned to come out and just check the line? This is so fustrating and nothing is being done to fix this issue. They expecting me to pay for the service that I don't even use yet. Come on really now how long is it going to take to fix this for me?!!