ADSL and PHONE line Dead for 2 weeks

My Phone line and ADSL line has been dead for almost 2 weeks now, a fault was logged with telkom , i went into Bloemfontein Telkom service centre and they couldn't do anything to assist me only show me how to log a fault online. Almost a week after fault was logged and escalated 3 times and facebook messages and 10 twitter messages the only feedback that i get is the same generic message and they will follow it up and attend to my fault. <br> <br> I received a SMS on friday 07 August the technician will visit my house on the 08 August between 07:30 and 16:00. Still today on Tuesday 11 August i am waiting for that specific technician to visit my house!<br> <br> This is really really poor customer service and no one is able to communicate with me or give me honest feedback or seems interested to come and sort out my fault 2 weeks!!! no internet no adsl!! and still no technician!! this is the worst experience i ever had with telkom!