ADSL and landline out since 5 January 2016

Both my ADSL line and landline has been out of service since 5 January. I logged a fault on 7 January (ref 120CTK070116), but to date (15 January), I have had NO response.<br> Trying to call the call centre on 10210 is an absolute waste of time and a test of patience. Twice I held on for more than 30 minutes, listening to the most annoying music and repeated announcements without being connected to an operator.<br> I am locked into a 24 month contract which I am really starting to regret. School has started and my kids need to do research. I normally work from home, but due to this I have to commute to the office every day.<br> <br> Telkom, get with the program. If you can't fix it, at least let your customers know. It is not that difficult and is called customer service, a concept you have obviously never heard of!