ADSL and landline down for 34 days

I reported a fault on 10 March 2016. My landline and ADSL is completely dead. No dial tone on and no ADSL connection for 34 days. I contacted Telkom dozens of times and even went directly to one of the offices and I've had absolutely no meaningful assistance. Each call, without fail, resulted in the Telkom representative promising me a detailed update from a technician. I had to recite my contact details each and every time, of course, like a fool as NO ONE has bothered to contact me! Yesterday I attempted to escalate the incident to management only to be placed on hold for nearly 10 minutes and I still didn't get to speak to a manager. The manager was supposedly busy, but I was promised an urgent return call. I've had absolutely NO CALL from the manager! Not even a courtesy call. <br> <br> The only time Telkom contacted me was on 01 April 2016, advising that I have an amount of R844.66 outstanding, for services not provided, which had to be paid in 3 days or my line would be suspended. Today I received another SMS saying it's fixed. But it's still not fixed! I would be ashamed of such poor service, lack of professionalism and lack of communication. It's absolutely disgusting!