adsl and landline cancelled before the due date

I called on the 10 of December 2019 and requested my internet to be relocated on the 28 of December 2019 as i am moving to Port Alfred. I have repeated that it needs to be done only on the 28th and the lady has confirmed this would be only done the the 28th ref 408103

My internet has been off since Tuesday the 10-12-2019. I called telkom on Wednesday 11-12-2019 and was told that 'someone' had cancelled it early in error and was told it would be reinstated on the 11-12-2019 afternoon ref ***

I called on Wednesday afternoon to check up on the progress and was told it is sitting with 'back office' and they have left at 5pm already.

today 12-12-2019 I have called again and was told I have to call existing department, then i must call technical who said i must call sales to apply for a new adsl and landline

firstly I have phoned in November to let them know i would be relocating and was advised i should call telkom around mid December, I phoned on the 10th of December the lady said it would be relocated on the 28th. today i was told as soon as you phone for relocation, it is actioned immediately. I spoke to so many people before today and not once was this mentioned.

I feel sorely disappointed in the guys who handle your relocations and queries at telkom. I feel i have been sent from pillar to post. and my query has still not been seen to. once again you have shown you simply do not care.

P L McGowan ***