adsl and land line dead for the last 5 days

Logged a call with telkom on the 5 feb 2015 (377cnk050215) for a dead land line and no internet, its now the 10 feb 2015 with no reponse or any technician attending to the call.We are tired of making several calls to the call centre and receiving the same feedback which does not resolve the problem. If problem does not get resolved in a couple of days we will be changing our service provider .