SS
Stanley S
1 reviews | Active since May 2014
25 Oct 2017, 21:57
ADSL and ISP
On the 10th of July i sent through the forms to cancel my ADSL Line with the request to retain only the telephone line ********** 271. it was processed a month later which was stated, but the ISP which is with Telkom as well was still showing on the account. So i the Adsl has been taken off my account but the ISP was still billed for the last three months.
i called the call center on a couple of occasions and have not gotten any feedback. The last consultant i spoke to was Nkosi and he gave his name as reference. He gave his email address and i sent through the original cancellation docs which he said he would escalate. This was three weeks ago, and i have sent follow emails but got no reply. **********
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Replies (2)
Telkom's replyOfficial
30 Oct 2017, 09:21Hi smidtsi,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply30 Oct 2017, 09:21
Official
Hi smidtsi,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
SS
Stanley S's updateReviewer Update
13 Nov 2017, 16:17Still no joy from Telkom, and then my telephone service got suspended.
They want you to pay but they are not willing to listen to your problems or fix it
SS
Stanley S's update13 Nov 2017, 16:17
Reviewer Update
Still no joy from Telkom, and then my telephone service got suspended.
They want you to pay but they are not willing to listen to your problems or fix it