ADSL and Internet is offline for almost a week

Good Day,<br> <br> My ADSL and Internet is offline for almost a week now, after I have reported the situation was informed that It will be taken care of within 2 days. It is still offline. I cant get through to a consultant. Worse of all is that I'm a new client and my Internet was only online for a week before it went down. Thinking of cancelling my contract. Thank you for not even trying to contact me.