ADSL and Fixed line down

I logged fault 165CWK220195 the 22 September regarding my fixed line and ADSL line being down. The 7 of October a technician finally comes out only to leave 5min later but promising to return to complete the repair only to never return and then I receive an SMS stating that my fault has been resolved 10 Oct. So my line has been down for 19 days and now I have to log a new call and I guess the technician just gets away with leaving an incomplete job and then closing it as resolved .