Adsl activation horrible service

<p>Had my adsl line installed yesterday. Had to phone to get my user name and password for the router. Phoned 10213. Had to hold for about 3/4 of an hour. They then informed me I must phone 10210 which I did. Another hour holding on. When they eventually answered they transfered me back to 10213 who then after another hour transfered me back to 10210. This weny on and on. After 4 hours on the phone I told the guy Im refusing to be transfered again and that I want a referance for the call. Only then did they supply me with the info. It looks like no one in the call centers know whats going on in their own department or are just to lazy to work</p>