ADSL access throttled when usage within limit

Dear Telkom,<br> <br> My internet account has been throttled for the past two weeks. I continue to receive notifications when browsing stating that I have exceeded my quota and that the access speed will be throttled. However, I have checked my usage and have had the call centre check as well. It has been confirmed that I have only utilised 35% of 20Gb account using my 4mb line. I have been told that there is clearly an issue with my account and to wait for the end of the month. This is absolute bullocks. My account will reset next month but I have been paying a premium for throttled access. There are no guarantees that this will not happen next month. Please immediately resolve this and have my account credited for service that I have paid for but been unable to access. I await your call tomorrow with a resolution.