ADSL A JOKE PAY FOR 10GIG AND GET LESS THAN ZERO

In the last 3 months I have reported our ADSL line over 15 times - slow, no service, dropped packages, freezing, time-outs on internet downloads and this is for a Business. In order to get a reference number you need to hold on for close to an hour and then the call is dropped. Don't bother to send an sms \for someone will call you back"I am still waiting a month later. If you do speak to a consultant the case will be closed the next day without any success. I was sold a 10 GIG line only to find out I have never received this as only 4 gig lines is fitted to our area. Impossible to get a technician to attend to this!!!"""