ADSL 7+ day outage, no communication

By today I have had a 1 week ADSL outage.<br> <br> Fault ***<br> <br> They close the fault after 7 days without actually fixing it or giving any progress info/comments on the fault (can be seen on their website). They probably resolved it to cheat on their SLAs. They don't even give me an ETA on when this will be fixed or make a comment for the online fault tracking.<br> <br> I suspect this was maintenance they did (and stuffed up) without notifying me that I will have an outage.<br> <br> First I waited a month for them to fix DSLAM congestion, now a few months later its just dead. <br> <br> Also last saturday the adsl line went down for some hours - i could see them working on installing new cables - again, planned maintenance with NO COMMUNICATION of downtime. <br> <br> Its clear that Telkom is not capable of delivering stable ADSL services. If they communicated to me in advance that they need to do maintenance, I could make alternate plans.<br>